With over 30 years of dedicated service, Bert has become synonymous with excellence, earning him the prestigious title of Territory Champion from John Deere. But what makes Bert stand out in a field filled with skilled professionals? Let’s delve into the qualities and contributions that set him apart.

Going Above and Beyond

Bert Jacobson embodies the phrase “going above and beyond.” His commitment to his craft and his customers is unparalleled. Over three decades, Bert has consistently delivered top-notch service, ensuring that every job meets the highest standards. His meticulous attention to detail and unwavering dedication have made him a cornerstone of his team.

A Mentor and Leader

One of Bert’s most remarkable qualities is his willingness to share his vast knowledge with younger technicians. He takes pride in mentoring the next generation, imparting the wisdom he has accumulated over the years. By leading by example, Bert fosters an environment of quality work and productivity, boosting morale across the shop. His influence extends beyond technical skills, as he instills values of integrity, honesty, and fairness in his colleagues.

Exceptional Customer Service

Bert’s commitment to superior customer service is evident in every interaction. He is often entrusted with the most critical and challenging jobs, which he handles with a positive attitude and clear communication. Bert ensures that customers fully understand the issues and solutions, delivering concise and respectful explanations. His adaptability to the ever-evolving world of John Deere technology minimizes downtime for customers, making him an invaluable asset.

A Role Model in the Workplace

Bert’s decades of experience have made him a beacon of knowledge and reliability in the workplace. He is transparent and empathetic, qualities that make him a trusted resource for both coworkers and customers. Bert’s ability to tackle complex issues with a calm and methodical approach sets a standard for others to follow. His commitment to honesty and integrity has earned him the trust and respect of everyone around him.

Community Service and Advocacy

Bert’s dedication to service extends beyond his professional life. As a former US Marine, he is deeply committed to supporting fellow veterans. He volunteers at the local Veteran’s community clinic, helping veterans navigate post-service resources. Additionally, Bert is a passionate advocate for responsible conservation, combining his love for the outdoors and hunting to promote environmental stewardship.

Passion for the Job

When asked why he is passionate about being a technician, Bert’s answer is simple yet profound: “Customers are my passion. As a service technician, I enjoy helping them in their time of need. I also love to see our younger technicians grow. With over 30 years in this industry, I’ve seen huge advancements in technology, and learning to embrace these evolutions is a constant challenge that I enjoy.”

Customer Testimonials

Customers who have experienced Bert’s service firsthand are quick to sing his praises. One customer shared, “When I get the call that a machine is down, it’s the worst type of call knowing that our production will come to a grinding halt. So, I call the dealership and get it transported to the service department. When they call and say that Bert Jacobson is working on our machine, I know I will receive a service that is comprehensive, accurate, and quick. I can count on Bert to get my machine up and running as fast as possible and to have completely solved the issue at hand. This is extremely valuable to me as the customer and to the dealership. Bert is an ethical, knowledgeable, and personable technician. While he is there, this will be my preferred service location.”

Conclusion

Bert Jacobson’s recognition as the Territory Champion from John Deere is a testament to his exceptional skills, dedication, and character. His contributions to his team, customers, and community make him a true champion in every sense of the word. Bert’s story is an inspiring reminder of the impact one individual can have through unwavering commitment and a passion for excellence.